Privacy Policy
This policy explains how personal data is handled when you use HAM's website, submit enquiries and quotation requests, or contact our team about industrial tools and equipment supply.
Who we are and how to contact us
The website is operated by Ham Industrial Company, identified in its company record under registration number 1009103391, in Dammam, Saudi Arabia.
For privacy enquiries or data requests, contact info@ham.sa or +966 54 143 5766.
Information you provide
A quotation request or enquiry may include your name, email address, telephone number, company name, required products, quantities, specifications and any additional details you choose to include.
This information helps our team understand and respond to your requirements. Please do not include identity numbers, payment-card details or sensitive personal information that is not needed for the supply enquiry.
Website usage information
Technical services use information about browsers, devices, visited pages, interactions, traffic sources and cookie identifiers. This may include an internet address or related technical information, depending on the service and its settings.
The website uses Google Analytics for traffic measurement, Microsoft Clarity for clicks, scrolling and session-behaviour recordings, Google Tag Manager for measurement-tag management, and Odoo as the website platform.
Why data is processed
Contact and enquiry information is used to respond to your enquiry, prepare a quotation, clarify specifications and supply options, and follow up on your request. Providing this information is optional, but we may be unable to respond or prepare a quotation without contact details and request information.
Usage information helps us understand website performance and improve content and product navigation. Measurement tools run when pages load; the website currently has no prompt to accept or reject them before they run. This description does not mean that visiting the website constitutes consent to every data-processing purpose.
Service providers and data processing
Odoo supports website operation and request management, Google services measure visits and manage measurement tags, and Microsoft Clarity analyses page interactions. The team handling enquiries and authorised technical-support and website-management providers may access information needed for their tasks.
These providers may process or store data outside Saudi Arabia. Processing locations depend on each service and its technical infrastructure. Contact us for enquiries about the providers processing your data and its processing location.
Data retention
Retention of enquiry and quotation information depends on the need to respond and follow up, the associated business relationship, and legal obligations to retain particular records. Contract and invoice information is also subject to applicable record-retention requirements.
Analytics data and session-recording retention depend on Google Analytics and Microsoft Clarity settings and are separate from enquiry records. Contact the email in this policy to ask about retention applicable to your data or request destruction of data no longer needed.
Your rights and privacy requests
Subject to the Saudi Personal Data Protection Law and applicable conditions, you may ask about processing, access your data and obtain a clear copy, request corrections or updates, and request destruction of data no longer needed. You may also withdraw consent where processing relies on it.
Send your request to the contact email above, specifying the request and how to contact you. Proportionate identity checks may be needed to protect your information, and legal exceptions may apply. The statutory period for fulfilling rights requests is no more than 30 days, with an extension of up to 30 additional days in cases permitted by the Implementing Regulation and with advance notice explaining the extension. You may also raise a complaint with the competent personal-data protection authority.
Protection and external links
We work to apply appropriate organisational and technical safeguards and limit access according to need. No electronic system can be guaranteed completely secure.
When you move to WhatsApp or another external platform, information you provide there is also governed by that platform's policy. Avoid sharing sensitive information that is unnecessary for your enquiry.
Cookies and policy updates
Read our Cookie Policy for information about cookies and similar technologies. This policy may be updated when services or processing arrangements change, with the updated text made available on this page.